Privacy Policy & Terms

At TradeWise POS ("we," "our," or "us"), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our point-of-sale software platform available at https://tradewisepos.com (the "Service").

By accessing or using the Service, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use immediately.

1. Information We Collect

1.1 Information You Provide Directly

• Account registration details: business name, owner name, email address, phone number, and password.
• Business profile information: store locations, industry type, operating hours, and branding assets.
• Financial information: billing address, subscription plan, and payment method details (processed securely via third-party payment processors).
• Product and inventory data: item names, SKUs, prices, stock levels, and supplier details.
• Customer records: names, contact details, and purchase histories that you enter into the platform.
• Support communications: messages, attachments, and feedback submitted to our support team.

1.2 Information Collected Automatically

• Device and browser information: IP address, browser type, operating system, and device identifiers.
• Usage data: pages visited, features used, actions taken, session duration, and click patterns.
• Transaction logs: timestamps, sale amounts, payment methods used, and terminal identifiers.
• Cookies and similar tracking technologies: session cookies, preference cookies, and analytics identifiers.

1.3 Information from Third Parties

• Payment processors (Stripe, PayPal, Razorpay, Paystack, Flutterwave) may share transaction confirmation data with us.
• If you connect third-party integrations, we may receive data from those services as permitted by their terms.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To create and manage your account and provide access to the Service.
• To process transactions, subscriptions, and billing.
• To operate, maintain, and improve the features and functionality of the Service.
• To provide multi-location management, inventory tracking, sales analytics, and reporting features.
• To send transactional emails, account notifications, and system alerts.
• To send promotional communications, where you have consented to receive them.
• To respond to customer support inquiries and resolve disputes.
• To detect, investigate, and prevent fraudulent activity and security breaches.
• To comply with applicable legal and regulatory obligations.
• To analyze aggregated, anonymized usage trends to improve our products and services.

3. Legal Basis for Processing (GDPR / International Users)

For users in the European Economic Area (EEA) or other jurisdictions with similar laws, we process your data on the following legal bases:

• Contract: Processing necessary to perform our service agreement with you.
• Legitimate Interests: Fraud prevention, security monitoring, and service improvement.
• Legal Obligation: Compliance with applicable laws and regulations.
• Consent: Marketing communications and optional analytics tracking.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. These include:

• Essential Cookies: Required for the platform to function (login sessions, security tokens).
• Analytics Cookies: Help us understand how users interact with the Service (e.g., Google Analytics).
• Preference Cookies: Remember your settings such as language and timezone.

You may control cookie preferences through your browser settings. Disabling essential cookies may impair Service functionality.

5. Sharing of Information

We do not sell your personal data. We may share your information in the following circumstances:

5.1 Service Providers

We share data with vetted third-party providers who assist in delivering the Service, including hosting providers, payment processors, email delivery services, analytics providers, and customer support tools. These providers are contractually bound to use your data only as directed by us.

5.2 Payment Processors

Payment card and transaction data is processed directly by our integrated payment partners (Stripe, PayPal, Razorpay, Paystack, Flutterwave). We do not store full card numbers on our servers. Please review each processor's privacy policy for details on their data practices.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before such a transfer and outline any choices you may have.

5.4 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or where necessary to protect our rights, users' safety, or property.

6. International Data Transfers

TradeWise POS operates in over 80 countries. Your data may be transferred to and processed in countries other than your country of residence, including countries that may have different data protection laws. We implement appropriate safeguards, including Standard Contractual Clauses approved by the European Commission, to ensure adequate protection of your data wherever it is processed.

7. Data Retention

We retain your personal data for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When your account is closed, we will delete or anonymize your personal data within 90 days, unless retention is required by law.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data ('right to be forgotten').
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to processing based on legitimate interests.
• Restriction: Request that we restrict processing in certain circumstances.
• Withdraw Consent: Where processing is based on consent, withdraw it at any time.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

9. Security

We implement industry-standard technical and organizational security measures, including TLS encryption for data in transit, AES-256 encryption for data at rest, role-based access controls, regular security audits, and intrusion detection monitoring. While we take robust precautions, no system is completely immune to breaches, and we cannot guarantee absolute security.

10. Children's Privacy

The Service is not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us at [email protected] and we will delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we make material changes, we will notify you by email or prominent notice on the platform. The "Effective Date" at the top of this policy reflects the latest revision. Continued use of the Service after such updates constitutes your acceptance.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact:

TradeWise POS
Website: https://tradewisepos.com
Email: [email protected]

These Terms and Conditions ("Terms") govern your access to and use of the TradeWise POS platform ("Service") operated by TradeWise POS ("Company," "we," "us," or "our"), available at https://tradewisepos.com. By registering for or using the Service, you ("User," "you") agree to be bound by these Terms. If you are entering into these Terms on behalf of a business entity, you represent that you have authority to bind that entity.

Please read these Terms carefully. They include important provisions such as a limitation of liability clause and a dispute resolution section.

1. Acceptance of Terms

By creating an account, accessing, or using the Service, you confirm that you are at least 18 years old, you have the legal capacity to enter into binding agreements, and you agree to comply with these Terms and all applicable laws. If you do not agree, you may not use the Service.

2. Description of Service

TradeWise POS is a cloud-based point-of-sale (POS) and business management platform that provides:

• POS and sales processing with support for multiple payment methods.
• Inventory and stock management across single and multi-location businesses.
• Customer relationship management (CRM) and loyalty tracking.
• Financial reporting, analytics, and tax reporting tools.
• Restaurant and food-service module including table and kitchen management.
• Integration with third-party payment gateways and business tools.

Features and functionality may be updated, expanded, or discontinued at our discretion.

3. Account Registration and Security

3.1 Account Creation

You must provide accurate, current, and complete information during registration and keep it up to date. Each account is for a single business entity. Creating multiple accounts to circumvent plan restrictions is prohibited.

3.2 Account Security

You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify us immediately at [email protected] of any unauthorized use or suspected security breach.

3.3 Account Suspension

We reserve the right to suspend or terminate accounts that breach these Terms, engage in fraudulent activity, violate applicable laws, or otherwise harm the integrity of the Service or other users.

4. Subscription Plans and Billing

4.1 Plans and Fees

TradeWise POS offers free and paid subscription plans. Current pricing is available at https://tradewisepos.com/pricing. By subscribing to a paid plan, you authorize us to charge your payment method on the applicable billing cycle (monthly or annual).

4.2 Renewals

Paid subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date. We will provide advance notice of any price changes.

4.3 Free Trial

We may offer free trial periods. At the end of the trial, you will be required to subscribe to a paid plan to continue using premium features. We reserve the right to modify or end free trial offers at any time.

4.4 Refunds

Payments are generally non-refundable except where required by applicable law. If you believe you have been billed in error, contact us within 30 days of the charge.

4.5 Taxes

You are responsible for all taxes applicable to your subscription fees. If we are required to collect taxes, they will be added to your invoice.

5. Acceptable Use Policy

You agree to use the Service only for lawful purposes and in compliance with these Terms. You must NOT:

• Use the Service to process transactions that are illegal, fraudulent, or prohibited by applicable law.
• Reverse-engineer, decompile, or attempt to extract the source code of the Service.
• Circumvent, disable, or interfere with security-related features of the Service.
• Upload or transmit malware, viruses, or any harmful code.
• Scrape, harvest, or extract data from the platform using automated means without our consent.
• Impersonate another user, person, or entity.
• Use the Service for competing commercial purposes, including reselling access without authorization.
• Violate the intellectual property rights of the Company or any third party.

6. Your Data

6.1 Ownership

You retain full ownership of all data, content, and information you upload or generate through your use of the Service ('Your Data'). We do not claim any ownership over Your Data.

6.2 License to Us

By using the Service, you grant us a limited, non-exclusive, worldwide license to host, store, process, and display Your Data solely to provide and improve the Service, and as described in our Privacy Policy.

6.3 Data Accuracy

You are solely responsible for the accuracy, legality, and quality of Your Data. We are not liable for errors resulting from inaccurate data you provide.

6.4 Data Backup

While we maintain backups, you are responsible for maintaining independent copies of Your Data. We are not liable for data loss under any circumstances not caused by our gross negligence.

7. Third-Party Integrations and Payment Processors

The Service integrates with third-party payment processors and services including but not limited to Stripe, PayPal, Razorpay, Paystack, and Flutterwave. Your use of these integrations is subject to their respective terms of service and privacy policies. TradeWise POS is not responsible for the availability, accuracy, or actions of third-party services.

8. Intellectual Property

All intellectual property rights in the Service, including software, code, design, trademarks, logos, and documentation, are owned by or licensed to TradeWise POS. These Terms do not grant you any right, title, or interest in the Company's intellectual property beyond the limited right to use the Service as described herein. The TradeWise POS name, logo, and product names are trademarks of the Company.

9. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other party that is marked as confidential or reasonably understood to be confidential ('Confidential Information'). This obligation survives termination of these Terms for a period of three (3) years.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE. YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TRADEWISE POS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY TO YOU EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100.00).

12. Indemnification

You agree to indemnify, defend, and hold harmless TradeWise POS, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of or inability to use the Service; (b) your violation of these Terms; (c) your violation of applicable law; or (d) infringement of third-party rights by Your Data.

13. Service Availability and Modifications

We strive to maintain high availability of the Service but do not guarantee uninterrupted access. We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We will make reasonable efforts to provide advance notice of planned downtime or significant changes.

14. Termination

14.1 By You

You may terminate your account at any time by following the cancellation instructions in your account settings. Termination will take effect at the end of the current billing period for paid plans.

14.2 By Us

We may suspend or terminate your access to the Service immediately, without prior notice, if you breach these Terms or if required by applicable law.

14.3 Effect of Termination

Upon termination, your right to access the Service ceases immediately. You may export Your Data before termination. After account closure, we will delete Your Data within 90 days in accordance with our Privacy Policy.

15. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws applicable in the jurisdiction in which TradeWise POS is registered, without regard to conflict-of-law principles. Any dispute arising out of or in connection with these Terms shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to binding arbitration under the rules of a recognized arbitration institution, conducted in English. Nothing in this clause prevents either party from seeking injunctive or equitable relief from a court of competent jurisdiction.

16. Modifications to Terms

We reserve the right to update these Terms at any time. When we make material changes, we will notify you by email or via an in-app notice. Your continued use of the Service after the effective date of updated Terms constitutes your acceptance. If you do not agree to the updated Terms, you must stop using the Service.

17. Entire Agreement

These Terms, together with the Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and the Company regarding your use of the Service and supersede all prior agreements and understandings, whether written or oral.

18. Severability and Waiver

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect. Our failure to enforce any right or provision shall not constitute a waiver of that right.

19. Contact Information

For questions, legal notices, or support regarding these Terms, please contact:

TradeWise POS
Website: https://tradewisepos.com
Email: [email protected]